We ship from our New York location. After placing your order, it is just a short time away from shipping as orders are usually shipped within 24 hours of being placed. We have an amazingly high fulfillment rate, however from time to time items are on backorder. We do try and note any products that are not in stock on that product page. If the item is on backorder, we will provide you with an approximate ship date and keep the item on backorder to ship immediately once the item becomes available. If you wish to cancel the item on backorder, you may do so.
We currently ship within United States, Canada as well as to all APO and FPO
boxes. Please see the rates above. All orders shipping to Alaska, Hawaii,
Guam, Puerto Rico as well as APO, FPO and PO Boxes will ship USPS Priority Mail.
Order Status and Tracking Information:
Please visit our
tracking system which will allow you to view your order details,
order processing information as well as all tracking information.
Fax or Mail In Orders:
We do accept mail in as well as faxed orders. Please complete the
order form so that we can be sure we have all the proper information to process your order.
We currently accept Visa, MasterCard, American Express as well as Discover.
Placing An Order By Phone:
A $30 minimum is required to place your order by phone. Please give us a call at 1 866 843-9269. Our business hours are Monday - Friday 9-6 EST.
We are based out of New York so only New York residents are required to pay sales tax.
Purchasing Replacement Phones:
Yes, you can purchase a replacement phone, please keep in
mind we also offer carrier upgrades which is much less expensive if
you are eligible and wish to keep the current carrier you are with. A general guideline as to if you are eligible for a carrier upgrade is if you are in the 11th month of a one year contract or if you are in the 22nd month of a 2 year contract.
I Can Not Find An Item I Am Looking For:
We currently do
stock over 2,500 SKU's so there is a chance we may have the item that you are looking for. Please contact our
service counter and we will be more than happy to help.
Refused/ Undeliverable Shipments:
Any shipments that are returned because they were undeliverable to the address you provided or were refused will be billed twice the original shipping rate.
TWB Cellular, LLC has found this necessary to do because UPS and many of the
other carriers charge a surcharge to ship the package back to us. A restock fee also does apply to all returned orders to cover the cost of processing your return.
Please visit our
returns page to request a return authorization. All orders that
received free shipping and are returned will have the shipping charges
subtracted from the return. A restock fee may apply to returned items.
We want you, the customer to shop our selection of products knowing we
stand behind them. All products that we carry come with a limited
We offer a limited warranty on private labeled car chargers,
genuine leather cases, rapid home and travel chargers and batteries.
Please see the item description for warranty details. All OEM products
carry a full manufacturers warranty and all warranty claims must be
handled directly through the manufacturer. Please note: Items will not
be covered under warranty that were abused or neglected resulting in the
damage of product. As the cellular market advances so rapidly, if a
product covered under warranty is no longer available, the highest
available substitute will be sent in replacement.
"We are your one stop shopping spot for a complete selection of products for your cellular phone"