The Wireless Boys FREE SHIPPING ON ORDERS $25+
Now through Friday, April 18th




"I am a repeat customer and will continue to be one. Thank you"
Jon, IL


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Answers to most of our frequently asked questions are answered on this page. If you still have questions, please feel free to contact us.
 

A). What are my shipping options and what does it cost?

B). Which countries do you ship to?
C). Can I fax or mail in my order to you?
D). What methods of payment do you accept?
E). What is your return policy? How do I return something I purchased?
F). Does my information get sold?
G). Can I place my order by phone?
H). Can I purchase a new phone from you?
I). I cant find an item I am looking for, do you carry it?
J). Do your products come with a warranty?
K). What is the best way to care for my battery?
L). Is your site secure?
M). Do I pay sales tax?


Fulfillment:
We ship from our New York location. After placing your order, it is just a short time away from shipping as orders are usually shipped within 24 hours of being placed. We have an amazingly high fulfillment rate, however from time to time items are on backorder. We do try and note any products that are not in stock on that product page. If the item is on backorder, we will provide you with an approximate ship date and keep the item on backorder to ship immediately once the item becomes available. If you wish to cancel the item on backorder, you may do so.



Shipping Options:
We currently ship within United States, Canada as well as to all APO and FPO boxes. Please see the rates above. All orders shipping to Alaska, Hawaii, Guam, Puerto Rico as well as APO, FPO and PO Boxes will ship USPS Priority Mail.


Order Status and Tracking Information:
Please visit our online tracking system which will allow you to view your order details, order processing information as well as all tracking information.


Fax or Mail In Orders:
We do accept mail in as well as faxed orders. Please complete the order form so that we can be sure we have all the proper information to process your order.


Payment Methods:
We currently accept Visa, MasterCard, American Express as well as Discover.


Placing An Order By Phone:
A $30 minimum is required to place your order by phone. Please give us a call at 1 866 843-9269. Our business hours are Monday - Friday 9-6 EST.


Sales Tax:
We are based out of New York so only New York residents are required to pay sales tax.


Purchasing Replacement Phones:
Yes, you can purchase a replacement phone, please keep in mind we also offer carrier upgrades which is much less expensive if you are eligible and wish to keep the current carrier you are with. A general guideline as to if you are eligible for a carrier upgrade is if you are in the 11th month of a one year contract or if you are in the 22nd month of a 2 year contract.


I Can Not Find An Item I Am Looking For:
We currently do stock over 2,500 SKU's so there is a chance we may have the item that you are looking for. Please contact our service counter and we will be more than happy to help.


Refused/ Undeliverable Shipments:
Any shipments that are returned because they were undeliverable to the address you provided or were refused will be billed twice the original shipping rate. TWB Cellular, LLC has found this necessary to do because UPS and many of the other carriers charge a surcharge to ship the package back to us. A restock fee also does apply to all returned orders to cover the cost of processing your return.

Returns:
Please visit our returns page to request a return authorization. All orders that received free shipping and are returned will have the shipping charges subtracted from the return. A restock fee may apply to returned items.

Coupons
At times we may have several coupon codes running simultaneously for promotional offers. One coupon can be redeemed per order. Coupons can only be used on orders placed online.

Warranty Information:
We want you, the customer to shop our selection of products knowing we stand behind them. All products that we carry come with a limited warranty.

We offer a limited warranty on private labeled car chargers, genuine leather cases, rapid home and travel chargers and batteries. Please see the item description for warranty details. All OEM products carry a full manufacturers warranty and all warranty claims must be handled directly through the manufacturer. Please note: Items will not be covered under warranty that were abused or neglected resulting in the damage of product. As the cellular market advances so rapidly, if a product covered under warranty is no longer available, the highest available substitute will be sent in replacement.






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